Return and Refund Policy

A Genie Trades membership is a digital subscription, so there's nothing to send back. This policy explains when you can get your money back.

1. Your first payment: 7-day refund

If your first payment isn't for you, ask within 7 days of the charge and we'll refund it in full. This applies to every plan, and you don't have to give a reason.

• If your plan starts with a free trial, the 7 days start on the first charge after the trial ends. If you cancel during the trial, you're never charged.
• This refund is available once per person.

2. Renewals

Renewal payments aren't refunded, and we don't give partial refunds for unused days. You can cancel any time from your membership page on Whop. You'll keep access until the end of the period you paid for, and you won't be charged again.

3. Mistakes

If you were charged twice, or charged after you cancelled, tell us and we'll refund the extra charge.

4. How to ask

Email contact@genietrades.com from the email address you used at checkout, or message us through Whop's support chat. Please include the date of the charge.

5. What happens next

• We refund through Whop to the payment method you used. Card refunds usually take 5 to 10 business days to show up.
• A refund ends your membership, and your Discord role is removed.
• A refund gives up a Founders seat. If you rejoin later, the price at that time applies.

6. When we don't refund

We don't refund a membership that we ended because you broke our Terms of Service or End User License Agreement, for example by sharing paid content.

7. Chargebacks

Please contact us before you dispute a charge with your bank. We're usually faster, and a refund from us doesn't cost you anything. If you file a chargeback, your access ends right away, and we may decline future purchases.

8. If we shut down

If we shut the whole service down for good, we'll refund the unused part of any period you already paid for.